Privacy & Data Protection
Your Privacy Matters at WaterFilterNet.com
WaterFilterNet.com is committed to protecting your personal information and handling your data responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you under applicable privacy laws, including GDPR requirements within the European Union.
Whether you are purchasing a reverse osmosis system, water softener, replacement filter, SodaStream product, booking a service visit or simply contacting us for advice, we take appropriate measures to safeguard your information and maintain your trust.
Information We Collect
Information We May Collect
Depending on how you interact with WaterFilterNet.com, we may collect information required to process orders, provide support, arrange deliveries, improve our website and communicate with customers regarding products and services.
Personal Information
Name, email address, telephone number and billing or delivery details provided during enquiries or purchases.
Order Information
Products purchased, order history, delivery instructions, invoices and transaction records needed to fulfil your order.
Communication Records
Information you provide when contacting us by email, telephone, WhatsApp, contact forms or customer support requests.
Website Usage Data
Technical information such as browser type, device information, pages visited and website performance data collected through cookies and analytics tools.
We only collect information that is necessary to provide our products, services, customer support and website functionality. We do not sell personal information to third parties.
How Information Is Used
How We Use Your Information
The information collected through WaterFilterNet.com is used to provide products, services and support to our customers across Cyprus. We only process personal information for legitimate business purposes and legal obligations.
Order Processing
To process purchases, arrange payments, prepare invoices and manage customer orders.
Delivery Services
To coordinate deliveries, communicate shipping updates and ensure products reach customers successfully.
Customer Support
To respond to enquiries, provide technical assistance, arrange installations and support warranty requests.
Service Appointments
To schedule maintenance visits, filter replacements, water softener servicing and other customer requests.
Website Improvement
To understand how visitors use the website and improve usability, content and customer experience.
Legal Compliance
To comply with accounting, tax, fraud prevention and other legal obligations applicable to our business.
We do not sell customer information to third parties. Personal information is only used where necessary to provide services, fulfil orders, comply with legal requirements or improve customer experience.
Cookies & Analytics
Cookies, Analytics & Website Functionality
WaterFilterNet.com uses cookies and similar technologies to improve website functionality, remember user preferences, measure website performance and provide a better browsing experience.
Essential Cookies
Required for website operation, shopping cart functionality, account access and security features.
WooCommerce Cookies
Used to remember cart contents, customer preferences and checkout information during your visit.
Analytics Cookies
Help us understand website traffic, popular pages and user behaviour so we can improve our services.
Preference Cookies
Store selected preferences and settings to improve convenience during future visits.
Managing Cookies
Most web browsers allow you to manage, block or delete cookies through browser settings. Disabling certain cookies may affect website functionality, shopping cart features and customer account services.
Third-Party Services
Third-Party Services & Data Sharing
WaterFilterNet.com may work with trusted third-party service providers to operate the website, process orders, arrange deliveries and provide customer support. Personal information is only shared where necessary to provide these services or comply with legal obligations.
Payment Providers
Payment information may be processed by secure payment providers to complete transactions and help protect against fraud.
Delivery Partners
Customer contact and delivery information may be shared with courier companies and logistics providers to deliver orders across Cyprus.
Website & Hosting Services
Technical providers may process limited data necessary for website hosting, security, backups and website performance monitoring.
Analytics Services
Analytics tools may collect anonymised website usage information to help us improve website content and customer experience.
Communication Services
Email, contact form and customer communication providers may process information necessary to respond to enquiries and provide support.
Legal Requirements
Information may be disclosed when required by law, regulation, court order or legitimate legal process.
We do not sell customer data to third parties. Information is only shared where necessary to operate our business, fulfil customer requests, provide services or comply with legal obligations.
Trusted Services Used by WaterFilterNet.com
Depending on website functionality and customer interactions, services may include website hosting providers, WooCommerce, payment processors, analytics platforms, courier companies, communication services and other business tools required to operate WaterFilterNet.com effectively and securely.
Your Privacy Rights
Your GDPR Rights & Control Over Personal Data
As a customer or website visitor, you have rights regarding your personal information under applicable data protection laws, including the General Data Protection Regulation (GDPR). WaterFilterNet.com respects these rights and will respond to legitimate requests in accordance with applicable laws.
Right of Access
You may request information about the personal data we hold about you and how it is being used.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of personal information where retention is no longer required by law or legitimate business purposes.
Right to Restrict Processing
You may request limitations on how your personal information is processed in certain circumstances.
Right to Object
You may object to certain types of processing where permitted by applicable law.
Right to Data Portability
You may request a copy of certain personal information in a commonly used format where applicable.
How to Exercise Your Rights
If you wish to access, update, correct or delete your personal information, please contact WaterFilterNet.com using the contact details provided on this page. We may need to verify your identity before processing certain requests to help protect customer information.
Privacy Requests
To make a privacy-related request, please contact us directly and include sufficient information to identify your account, enquiry or order.
Data Security
How We Protect Your Information
WaterFilterNet.com takes reasonable technical and organisational measures to help protect personal information against unauthorised access, disclosure, alteration, misuse or loss. While no website or online service can guarantee absolute security, we continuously work to maintain a secure environment for our customers.
Secure Website Connections
Information transmitted through WaterFilterNet.com is protected using encrypted HTTPS connections to help secure communications between visitors and the website.
Restricted Access
Access to customer information is limited to authorised personnel who require access to perform customer service, operational or administrative duties.
Security Monitoring
Website security measures may include monitoring, software updates, backups and protective technologies designed to reduce security risks.
Secure Payment Processing
Payment transactions are processed through secure payment providers and are protected using industry-standard security measures.
Customer Responsibilities
Customers should also take reasonable precautions when using online services, including protecting account credentials, using secure passwords and avoiding sharing sensitive information through unsecured channels.
If you believe your information may have been compromised or notice suspicious activity relating to your interactions with WaterFilterNet.com, please contact us as soon as possible.
Security Is Important To Us
Protecting customer information is an important part of how we operate. We regularly review website security, software updates and business processes to help maintain a secure environment for our customers and website visitors.
Data Retention
How Long We Keep Your Information
WaterFilterNet.com retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records and enforce agreements where applicable.
Order Records
Order information, invoices and transaction records may be retained for accounting, tax and customer service purposes as required by applicable laws and regulations.
Customer Support Records
Emails, support requests, service enquiries and communication records may be retained to assist with future customer support and warranty-related matters.
Website Data
Analytics information and website logs may be retained for security monitoring, troubleshooting and website improvement purposes.
Legal Obligations
Certain information may need to be retained for longer periods where required by law, taxation regulations, fraud prevention or legitimate legal interests.
Data Deletion Requests
Where permitted by applicable law, customers may request deletion of personal information that is no longer required for legitimate business, legal or contractual purposes.
Certain records may need to be retained even after a deletion request where required by accounting, taxation, warranty, fraud prevention or other legal obligations.
Responsible Data Management
We periodically review stored information and take reasonable steps to ensure personal data is not retained longer than necessary while continuing to meet legal, operational and customer service requirements.
External Links
Third-Party Websites & External Links
WaterFilterNet.com may contain links to third-party websites, services, social media platforms, manufacturer websites or other external resources that are not operated or controlled by us.
Independent Websites
External websites operate independently from WaterFilterNet.com and may have their own privacy policies, terms and data collection practices.
Privacy Practices
We encourage visitors to review the privacy policies of any third-party websites before providing personal information.
External Content
We are not responsible for the content, security practices, products, services or privacy policies of external websites.
User Responsibility
Visitors should exercise caution when leaving WaterFilterNet.com and carefully review the policies of any website they visit.
Examples of External Services
External websites may include manufacturers, payment providers, courier companies, social media platforms, mapping services, analytics services and other third-party resources that assist customers or support website functionality.
Any interactions with such services are subject to the policies and terms of the respective provider.
Our Recommendation
Before submitting personal information on any third-party website, we recommend reviewing that website’s privacy policy, security practices and terms of use to understand how your information may be collected, processed and protected.
Children’s Privacy
Children’s Privacy & Online Safety
WaterFilterNet.com is intended for use by adults, businesses and individuals seeking information about water treatment products and services. We do not knowingly collect personal information from children without appropriate consent where required by law.
Not Intended for Children
The website is not specifically directed toward children and is intended primarily for adults and business customers.
Unintentional Collection
If we become aware that personal information has been collected from a child in a manner that does not comply with applicable laws, we will take reasonable steps to address the situation.
Parental Concerns
Parents or guardians who believe a child has provided personal information through the website may contact us for assistance.
Commitment to Responsible Data Handling
We support responsible handling of personal information and take reasonable steps to protect the privacy of all website visitors while complying with applicable privacy and data protection regulations.
Policy Updates
Changes to This Privacy Policy
WaterFilterNet.com may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, website functionality, products, services or data protection practices.
Policy Improvements
Updates may be made to improve clarity, accuracy and transparency regarding how personal information is collected, processed and protected.
Legal & Regulatory Changes
Changes may be required to comply with updates to privacy laws, regulations, industry standards or regulatory guidance.
New Features & Services
Website updates, new products, customer services or technical changes may require modifications to this Privacy Policy.
How You Will Know About Updates
Any significant changes will be reflected on this page. We encourage visitors to review this Privacy Policy periodically to remain informed about how information is collected, used and protected.
The “Last Updated” date displayed on this page indicates when the most recent revision was published.
Last Updated
This Privacy Policy was last updated in June 2026 and may be revised periodically to ensure continued transparency, compliance and customer protection.
Contact WaterFilterNet.com About Privacy
If you have questions about this Privacy Policy, wish to exercise your GDPR rights, request access to your information, request corrections or discuss any privacy-related matter, please contact our team directly.
For privacy enquiries, GDPR requests, corrections to personal information or questions about how information is processed, please contact us using the details above.
We aim to respond to legitimate privacy-related requests as promptly as reasonably possible and in accordance with applicable data protection laws.
Frequently Asked Questions
Privacy Policy FAQs
Below are answers to some of the most common questions regarding privacy, personal information, cookies, GDPR rights and data protection at WaterFilterNet.com.
What personal information does WaterFilterNet.com collect?
We may collect information such as your name, email address, telephone number, billing information, delivery information, order details and information provided through customer enquiries or support requests.
Why do you collect personal information?
Information is collected to process orders, arrange deliveries, provide customer support, improve website functionality and comply with legal obligations.
Does WaterFilterNet.com sell customer information?
No. WaterFilterNet.com does not sell customer information to third parties.
Who may receive my information?
Information may be shared with trusted service providers such as payment processors, courier companies, website service providers and other partners where necessary to provide services or comply with legal requirements.
Does WaterFilterNet.com use cookies?
Yes. Cookies may be used to improve website functionality, remember preferences, support WooCommerce features and analyse website performance.
How is my information protected?
We use reasonable technical and organisational measures including secure website connections, restricted access and security monitoring to help protect customer information.
Can I request access to my personal information?
Yes. You may contact us to request information regarding the personal data we hold about you, subject to applicable legal requirements.
Can I request deletion of my personal information?
You may request deletion of personal information where permitted by law. Certain records may need to be retained for accounting, taxation, warranty or legal obligations.
How long do you keep customer information?
Information is retained only for as long as necessary to fulfil legitimate business, legal, customer service and regulatory requirements.
How can I contact WaterFilterNet.com regarding privacy?
You can contact us by phone, email or through our Contact Us page regarding privacy-related questions or GDPR requests.