1. Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 14 days of delivery for a full refund or exchange.

2. Return Conditions

To be eligible for a return, items must:

• Be unused and in the original packaging
• Include all accessories, manuals, and documentation
• Be returned within 14 days of delivery
• Include proof of purchase (receipt or order confirmation)

3. Non-Returnable Items

The following items cannot be returned:

• Used or installed water filters
• Items that have been opened and cannot be resold for hygiene reasons
• Custom or special order items
• Items damaged due to misuse or improper installation

4. How to Request a Return

To initiate a return:

1. Contact us at [email protected] or call +357 99626069
2. Provide your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Ship the item back using the provided instructions

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item). We recommend using a trackable shipping service.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost.

8. Contact Us

For questions about returns or refunds, please contact us: